General Overview
What is ParkNYC?

ParkNYC is an easy and convenient way to pay for on-street parking and municipal parking lots using a mobile phone or web browser.

What are the benefits of using ParkNYC?
  • Pay for parking using your phone without having to go to a meter
  • No need  to carry coins or a credit card to pay for parking
  • No need to place a receipt on your dashboard
  • Receive mobile alerts prior to your time expiring
  • Extend your parking time remotely, up to the maximum time allowed
  • Track your parking activity and sessions
Where can I get the App and get started?

The App is available for download in the Apple App store (for iPhone users) and Google Play (for Android users).

What if I have a Windows phone or Blackberry?

Pay for parking by entering www.parknyc.org into your mobile phone’s web browser and logging on.

What if I accidentally pay for the incorrect license plate number?

You can receive a violation for using the incorrect license plate number. You can store up to five license plate numbers in your account. Be sure to select the correct plate number for each session. Users are prompted to confirm the details of their parking sessions in the App. Parking transactions cannot be adjusted once started. Alternatively, you could start a new transaction in the App using the appropriate license plate number to ensure you do not receive a summons

Can I use ParkNYC if I don't have a smartphone?

Yes! If you have a basic phone you can use ParkNYC by using the Interactive Voice Response (IVR) system to pay for your parking transactions:

  • First set up an account online at www.parknyc.org using a computer or tablet.
  • Then call 877-727-5307 to start your parking session
  • An interactive voice response (IVR) system will walk you through the payment process.
I parked using the wrong zone number, can I change it?

You cannot change a zone number once your session has begun. Please review all screens and prompts prior to confirming and starting your session. Motorists are reminded to check for signage, restrictions and rates in effect in order to avoid a summons.

Now that I have the App on my phone, how can I start parking?

Look for the ParkNYC Zone number on the parking meter or parking signs and enter it in to the ParkNYC app to get started. Then enter the amount of time you wish to park and confirm to complete your transaction. There is no need for a paper receipt and nothing to display on the dashboard.

Each side of the street on each block has a unique zone number associated with it. Identify the unique zone number on signs at each end of the block as well on the parking meter.

Use the zone number on the side of the street where your vehicle is parked to avoid a parking summons.

ParkNYC allows you to buy the same increments of time as the meter. Confirm the details of your parking session and start time to complete the transaction in the app.

Why is it that I can sometimes extend a parking session and sometimes I can’t?

You may be unable to extend your session if you are outside the zone's hours of operation or due to a posted parking restriction. A parking session is limited to the time limit displayed on posted signs for that zone. Motorists should check rates, parking restrictions and signage to ensure they can legally park and in order to avoid a summons. The App works under the same Hours of Operation as the meters.

How will Enforcement Officers know that I've paid?

Parking enforcement officers will use your license plate number and zone number to view if you have an active, valid parking session. Please make sure that your license plate information and zone number are correct before creating a parking session. Complete your transaction as soon as you exit your vehicle to avoid receiving a summons!

Will I know when my parking session is about to end?

The ParkNYC app will provide notification to alert you prior to your session ending. Users can configure the App to provide different types of notifications and messages, whether through the App, text messages or emails. You can configure the app to deliver the messages 30 minutes, 20 minutes, 15 minutes, 10 minutes or 5 minutes prior to the end of session.

Can I use the Zone number posted across the street?

No! Zone numbers are unique to each block and each side of the street. Just as parking regulations differ from one side of the street to another, the zone numbers do as well. Always use the zone number for the side of the street on which you are parked. An individual block is defined as a single, continuous side of the street. For example, the west side of Broadway between West 76th Street and West 77th Street is identified as Zone # 109564. Failure to enter the correct zone number may result in a summons being issued. No exceptions will be made for motorist error. During the transaction, please confirm your session details, including the correct zone number, before formally starting the parking session.

How can I view my active parking session(s)?

You can view your active parking session from the App or online at parknyc.org. The App provides a countdown clock of time left on your active transaction, as well as any time extension options that are available.

Where do I find the parking zone numbers?

The parking zone number is prominently displayed on each parking meter, on street signage at each end of the individual blockside and within the map on the ParkNYC App. Should you not be able to identify the zone number, you must pay at the meter in accordance with the street regulations.

Can I reserve a space using ParkNYC?

No. ParkNYC is not a reservation system. It is an alternative payment system and should only be activated after you park your vehicle.

Can I move my vehicle to another area if the parking rate is the same?

No. You must start a new parking session using the new zone number.

Can I get a refund for unused time?

No. Refunds for unused time are not available.

What are the meter rates when using ParkNYC?

Regardless of whether you use ParkNYC or the meters, hourly parking rates are identical to the posted regulations and prevailing rates for the area. The summary of NYC parking rates can be found here.

Will the ParkNYC app allow me to prepay a parking session?

For ParkNYC users who may need to pre-pay prior to regulations start time, select the amount of time prior to the regulation start in addition to the paid parking session. For example, you arrive at a parking location at 8:40 a.m. and there is no street cleaning or regulation prohibiting you from parking, and the parking regulation begins at 9:00 a.m. with a one hour time limit. Initiate the ParkNYC app and select maximum, which will give you one hour and 20 minutes of parking. You will only for pay for one hour – from 9 a.m. to 10 a.m. If you only select one hour, you session would end at 9:40 a.m. and you would only be charged for 40 minutes.

I want to extend a parking session, how do I do that?

If you purchase a parking session that is shorter than the maximum time limit for the zone, you will be prompted to extend your time before your session expires. If you wish to extend your time, simply follow the prompts in the app to extend up to the maximum time limit for your zone.

You must extend prior to the expiration of your original parking session.

The City of New York enforces overtime parking regulations. If you choose to park in a space for longer than the posted limit, paid or not, you can be issued a summons by enforcement officers

Once your session expires, you will not be able to extend your parking session or use the ParkNYC app again in the same zone for 30 minutes. This is to discourage overstaying time limits.

Will the ParkNYC app allow me to prepay a parking sessions?

Pre-payment is allowed on a limited basis in some zones by muni meter and ParkNYC app.

You may pre pay the parking rate, one hour prior to the commencement of the posted meter regulatory signage as long as there are no other restrictive parking regulations posted.

How do I get started using ParkNYC?

Getting started is easy! All you need is a credit or debit card.

  • Download the free ParkNYC app to your IPhone or Android device and enter your license plate and payment information
  • Don’t have an iPhone or Android phone?  Sign up online by visiting www.parknyc.org.
Can I stop a parking session?

You cannot stop a parking session once you've confirmed and started. Refunds will not be issued for unused time.

What if I have a comment or complaint about parking rates and regulations or if I want to report a damaged parking sign or meter?

You can contact 311 for the above issues.

What is the minimum or maximum amount of time I can park using ParkNYC.

The ParkNYC app offers the same increments of time and pricing as the parking meter in the same zone. The amount, duration and time periods are posted on signs on each blockside. Motorists must still follow all posted traffic rules and regulations (i.e. No Standing restrictions)

Accounts and Payments
What is the ParkNYC Wallet?

The ParkNYC system works by motorists creating a prefunded account from which individual parking sessions are deducted, instead of getting individual charges to your credit card per transaction. The wallet functions similarly to theE-Z Pass system. Motorists are given the option to fund, using a Credit/Debit card, a minimum of $25.00 up to a maximum of $150.00. Commercial Fleet Operators can prefund accounts in larger increments, a minimum of $50.00 up to a maximum of $500.00. Buses can prefund accounts with a minimum of $500 up to a maximum of $1000. When your account balance reaches zero, your account will automatically be replenished, using your selected method of payment.

Are there additional charges beside the parking rate?

Unlike other cities offering mobile payment, the City of New York does not impose a convenience fee for transactions or the wallet load.

Is my account and credit card information safe?

Yes! All City Agencies and services that accept credit card payments are required by the credit card industry to be certified for compliance for standards of security. This certification is known as PCI certification (Payment Card Industry). The ParkNYC program is committed to protecting customer information. Your financial transactions are encrypted and your information is handled as specified by PCI rules and regulations.

How much will I need to load onto the ParkNYC wallet?

The available load increments for passenger accounts are $25 up to $150 in $5 dollar increments. For commercial and bus accounts, the load increments and maximums are higher.

How much does it cost to use ParkNYC?

Motorists using ParkNYC don’t incur any additional charges or convenience fees for using the system. Users of ParkNYC create a parking “wallet”, similar to the way EZ Pass works, and preload their wallet with funds. Parking transactions are deducted from the wallet for each session. Your wallet is replenished when there are insufficient funds to complete a parking session transaction.

What is the difference between a passenger account and a commercial fleet account?

Passenger accounts are limited to 5 total license plates under a single account. Commercial fleet accounts are targeted toward larger fleets and commercial vehicle accounts that have different billing and operational constraints.

How does ParkNYC bill me?

You pay for parking transactions out of your ParkNYC Wallet. Each load to the wallet will be a transaction on your credit or debit card. Subsequent parking sessions will be deducted from this prefunded account. Once the account is depleted, the account will replenish itself with a predetermined amount, specified by the customer.

The ParkNYC Wallet mailing address is 34-02 Queens Boulevard, 2nd Floor, Long Island City, NY 11101. Please note that this address is for mailing only, and cannot accept visitors.

How do I get a refund?

To dispute a transaction or obtain a refund for a parking session you must contact customer service at 877-727-5307 for further information.

How do I prove that I paid for a parking session?

Motorists using the ParkNYC app do not display a ticket or meter receipt when parking. Traffic Enforcement agents will use your license plate to search if there is an active paid session for your vehicle. Please ensure that your license plate information and zone ID# are correct for your parking session. In addition, both the App and the online portal provide a history of parking sessions for the registered account, which can be printed out or emailed.

Can I use the system if I have a temporary or dealer tag?

You are allowed up to 5 individual vehicles on a passenger account. If you wish to add a temporary or dealer tag, regardless of state, please be sure to update the information in your ParkNYC account settings.

I have a new car but same license plate do I need to change/edit my account?

No. ParkNYC is based on your license plate information.

I don't live in or have my vehicle registered in New York, but I would like to use ParkNYC can I still use the app?

Residency is not required to be user of ParkNYC. However please note you will be charged a minimum amount of $25.00 to load your ParkNYC wallet. If you believe the amount of parking you are going to need could be less than this amount, it is advised you pay at the meter instead.

How can I access my parking history? How do I get receipts?

Your parking history is saved and can be accessed in two ways. To email a receipt of the parking session from the app, go to Settings and My Parking History. You can also configure your notification settings to send you an email receipt.

How do I know if my parking time was processed?

The ParkNYC app or mobile web session screen shows the start and end times of your parking session. Additionally, a countdown timer will show the remaining time on your current parking session. You may also configure the app to send confirmations via text or email at the start of a session.

Can I use different phones for the same vehicle?

Yes. Your app is set up under a common log-in and password. Up to 5 vehicles may be registered under a single passenger account. Commercial accounts allow for larger numbers of license plates.

What are the meter rates when using ParkNYC?

Regardless of whether you use ParkNYC or the meters, hourly parking rates are identical and match the posted regulations. The summary of NYC parking rates can be found here.

Am I charged for text messages that I receive from ParkNYC?

ParkNYC does not charge for text messages sent to you, but text messages are subject to standard message and data rates charged by your wireless service provider.

Do I have to sign up for text messages or notification to park?

If you are using the ParkNYC app, you can adjust the preferences for notifications and you may turn off all notifications if you prefer. When using the IVR (interactive voice response), you must set your preferences during the initial signup on line.  IVR users must agree to receive text messages regarding your parking transaction.

Troubleshooting
The App isn't working or crashing? What should I do?

If for any reason you are unable to pay using the ParkNYC app, you may pay for your parking session through existing munimeter.

To report and resolve issues with the app, please contact customer service at 877-727-5307.  In addition, like many apps and mobile services, ParkNYC requires a good cellular or Wi-Fi signal. The performance of your phone and quality of your wireless service is may limit functionality of the app.

Enforcement
Without a dashboard receipt, how do enforcement personnel know that I have paid for parking?

Traffic enforcement personnel will compare your license plate number to a database of valid parking sessions in your zone. Therefore it is critical that you enter the correct zone number and license plate number.

What if there is a zone sign posted on the block and no muni-meter at all on the block; do I still need to pay?

Yes. Even when a meter is broken or missing, you must still pay at a nearby meter or using the app.

I received a parking ticket but I paid for parking. Why did I get summonsed?

Parkmobile does not own, operate, manage or enforce the parking areas. The New York City Police Department is responsible for the enforcement of parking regulations citywide. When reviewing your parking summons, make sure the information was correct. For example:

  • Did you select and confirm the correct Zone # for the parking session?
  • What is the parking violation you are being summonsed for? Is it something other than failure to pay? No Standing?

If you believe you were ticketed in error, you can dispute the citation with the New York City Department of Finance, just as you would with any other parking violation. To dispute a citation, follow the instructions on the ticket. You can log on you your Personal Pages online at http://parknyc.org/ to obtain an official receipt for your parking session.